Privacy Policy

Who is responsible for your data?

The controller responsible for this website is:

If a data protection officer or EU representative is legally required, their details should be added here before this policy is published.

What personal data do we collect?

Depending on how you use the website, we may collect the following categories of personal information:

• Name and contact details, such as your email address.
• Messages you send through contact forms, email, or support channels.
• Booking details when you schedule a clarity call or session.
• Account details if you register for the client area.
• Order, billing, and account information if purchases are enabled through WooCommerce or another checkout system.
• Technical information, such as IP address, browser type, device type, pages visited, and approximate time of visit.
• Email verification information, such as verification status and temporary verification codes.

How do we use your personal data?

We use personal data only for appropriate website, communication, booking, client portal and service-related purposes, including:

• Responding to messages, enquiries, and support requests.
• Scheduling, managing, and following up on clarity calls or private sessions.
• Creating and maintaining client accounts.
• Sending account verification emails and transactional messages.
• Providing access to client resources, sessions, programs, or digital materials.
• Processing orders, payments, invoices, or refunds if paid products are offered.
• Improving website usability, security, and performance.
• Complying with legal, tax, accounting, or regulatory obligations.

Legal basis for processing

Where GDPR or similar privacy laws apply, we rely on one or more of the following legal bases:

• Consent: when you choose to submit a form, subscribe, or agree to optional cookies or marketing communication.
• Contract: when processing is necessary to provide services, client access, bookings, or purchased programs.
• Legal obligation: when we must keep records for tax, accounting, or legal compliance.
• Legitimate interests: to protect the website, respond to enquiries, prevent misuse, and improve the user experience.

Contact forms and email communication

When you contact Lady Nicole through a form or by email, we process the information you provide so we can read, respond to, and manage your request.

Please do not send highly sensitive information through the contact form unless it is necessary and you are comfortable doing so.

Bookings and third-party scheduling tools

If you book a clarity call or session through a third-party booking platform such as Calendly, that platform may process your personal information according to its own privacy policy and terms.

Booking data may include your name, email address, chosen time, timezone, answers to booking questions, and meeting-related details.

Client accounts and email verification

If you create a client account, we may store your login email, account status, verification status, and related access information.

Email verification codes are temporary and are used only to help confirm access to the email address used during registration.

Cookies, analytics, and embedded services

This website may use cookies or similar technologies to support essential website functions, security, account login, booking flows, embedded content, or analytics.

If non-essential cookies, analytics, advertising pixels, or tracking tools are enabled, a cookie notice or consent mechanism should be used where legally required.

Who do we share personal data with?

We do not sell your personal information. We may share limited personal data with trusted service providers only when necessary to run the website and provide services.

This may include website hosting providers, email providers, payment processors, booking platforms, analytics providers, security plugins, WordPress/WooCommerce services, or professional advisors.

If data is transferred outside your country or outside the European Economic Area, appropriate safeguards should be used where required by law.

How long do we keep your data?

We keep personal data only for as long as reasonably necessary for the purpose it was collected, unless a longer retention period is required for legal, tax, accounting, dispute resolution, or security reasons.

• Contact messages may be kept for follow-up and support history.
• Client account data may be kept while the account remains active.
• Order and payment records may be retained for legal and accounting requirements.
• Temporary verification codes should expire after a short period.

Your privacy rights

Depending on your location, you may have rights regarding your personal data, including the right to:

• Request access to your personal data.
• Ask for inaccurate data to be corrected.
• Request deletion of your personal data.
• Ask us to restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your data in a portable format where applicable.
• Complain to a data protection authority.

To make a privacy request, contact us using the email address below.

Contact us about privacy

For privacy-related questions or requests, contact:

We may need to verify your identity before responding to certain privacy requests.